Effective Date: October 14, 2026
Welcome to the official Terms of Service of Outdoor Diffusion LUX S.à r.l., the Luxembourg-based outdoor gear brand that operates the e-commerce website www.outdoordiffusionlux.com. As a team of local trail walkers, castle-path explorers and weekend outdoor lovers who know every hidden valley, forest trail and riverbank spot across this small, beautiful country, we have built our brand over 7+ years to curate field-tested, low-waste outdoor essentials for casual explorers, boasting a community of 110k+ happy customers, 240+ total products and a 4.9★ customer rating. These terms of service lay out the legally binding rules, rights and responsibilities that govern your access to, browsing of, and use of our website, as well as all transactions, interactions and services you engage in through our platform.
By visiting, creating an account, placing an order or using any function of our website, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), you have the full legal capacity to enter into a binding agreement with us, and you have fully read, understood, and agreed to be bound by every provision outlined in these terms of service. If you do not accept any part of these terms, you must immediately discontinue all use of our website and related services.
1. Service Scope & Platform Description
www.outdoordiffusionlux.com is a dedicated e-commerce platform exclusively operated and owned by Outdoor Diffusion LUX S.à r.l, with our registered and operational headquarters located at 25, Boulevard F.W. Raiffeisen, L-2411 Luxembourg. The platform is designed to serve outdoor enthusiasts of all experience levels, offering a carefully selected range of products including durable silicone collapsible camp cups, camping gear, trail accessories, and other practical outdoor essentials built to fit mild local Luxembourg seasons and regular weekend outdoor trips. All items in our 240+ product collection are tested by our local team of explorers, to ensure every piece of gear performs reliably for your next walk, camp or ride.
We reserve the right at any time, without prior notice, to temporarily or permanently modify, suspend or terminate any part of our website services, including but not limited to adjusting product catalogues, updating platform functions, suspending site access for system maintenance, or discontinuing support for certain outdated device access modes. We will not be liable to you or any third party for any modification, suspension or termination of our services, provided that we will fulfil all uncompleted valid orders that you have already paid for before the service adjustment takes effect.
2. User Account Registration & Usage Rules
To access certain advanced functions of our website including order history preservation, personalised product recommendations, one-click checkout and exclusive member discounts, you may choose to create a user account on our platform. When you register an account, you agree to provide accurate, current, complete and legally valid personal information, and you will promptly update your account details to keep them accurate at all times. You are fully and exclusively responsible for maintaining the security of your account login credentials, including your account password, and all activities that occur under your account.
You agree to notify us immediately via our official contact email thyrza@outdoordiffusionlux.com if you detect any unauthorised access to your account, or any security breach related to your account status. We will not be liable for any loss or damage arising from your failure to comply with this security obligation, including unauthorised orders placed by a third party who gains access to your account due to your negligence. We reserve the right to refuse account registration, remove or edit account content, or permanently terminate a user account in our sole discretion if we determine that the user provides false identity information, violates any provision of these terms, or engages in any behaviour that harms the legitimate interests of our platform or other users.
Unauthorised use of others’ personal information to register an account, malicious account tampering, or any behaviour that attempts to illegally access the backend system of our website is strictly prohibited, and we reserve the right to pursue corresponding legal liability for such behaviour.
3. Product Information, Pricing & Order Processing
We make every effort to ensure that all product information displayed on our website, including product descriptions, material specifications, usage scenarios, real product photos and function introductions, is accurate, clear and consistent with the actual goods. However, due to different display screen calibration differences in various user devices, minor deviations in the colour, texture or appearance display of products may occur, and such minor inconsistencies do not constitute a valid reason to claim that the product does not match the description, provided that the core functionality and material composition of the product is consistent with the description on the product page.
All product prices displayed on our website are denominated in Euros, and include the applicable local Luxembourg value-added tax, unless explicitly marked otherwise on the product page. We reserve the right to adjust the pricing of any product on our platform at any time, and the price that applies to your order is the price displayed on the website at the exact moment you submit your paid order. In very rare cases, a clear obvious pricing error may occur on our website due to system technical faults or manual operation errors. We reserve the right to cancel your paid order for such mispriced products, and we will issue a full 100% refund to your original payment method within 3 working days if such a situation occurs.
Once you successfully submit your order and complete the payment, a legally binding transaction agreement is formed between you and Outdoor Diffusion LUX S.à r.l. Our team will then proceed with the order processing workflow outlined in our official Shipping Policy. After we dispatch your parcel, you will receive an automatic dispatch notification email with a real-time parcel tracking link. We reserve the right to reject or cancel your order in situations including but not limited to: the product you ordered is out of stock permanently, your order information shows obvious signs of fraud or abnormal transaction risk, or you have a history of serious repeated violations of our terms of service. In all such scenarios, we will notify you of the cancellation reason in time, and process the corresponding full refund for you without any unnecessary delay.
4. Intellectual Property Rights
All content displayed on www.outdoordiffusionlux.com, including but not limited to all original text descriptions, product photos, video materials, page layout designs, brand logos, graphic trademarks, website software codes, and all other intellectual property related assets, are the exclusive property of Outdoor Diffusion LUX S.à r.l. You may not copy, reproduce, distribute, republish, display, modify, transmit, or use any of our protected intellectual property content for any commercial or non-commercial purpose, without obtaining our prior explicit written permission.
You are permitted to browse, download and print a single copy of any page content from our website for your personal, non-commercial, offline use, for the sole purpose of planning your own outdoor trips and reviewing your own order information, as long as you do not remove any copyright or proprietary notices contained in the original content. Any unauthorised use of our intellectual property assets constitutes a direct infringement of our rights, and we reserve the right to take legal measures including claiming compensation and requiring the infringing party to bear all related legal costs to protect our legitimate intellectual property interests.
You may not use any of our brand trademarks, product names or service marks in any meta tags, hidden keywords, or other paid advertising content without our prior written authorisation, and such unauthorised use will be regarded as an act of trademark infringement.
5. User Code of Conduct
When you use our website and related services, you agree that you will not engage in any of the following prohibited activities:
- Any behaviour that violates applicable local, national or international laws, regulations or mandatory legal provisions.
- Unauthorised access to our website server system, other user accounts, or other non-public data of our platform, any attempt to scan, test the vulnerability of our system, or carry out attacks such as data flooding, virus transmission or distributed denial-of-service that interfere with the normal stable operation of our website.
- Upload, publish or transmit any malicious software, harmful code, illegal content, defamatory, obscene, threatening or other content that violates public order and good customs through our website platform.
- Any unauthorised commercial crawling, data scraping, or use of automated programs such as robots, spiders to collect large amounts of data on our website for commercial purposes without our written permission.
- Impersonating any other natural person, legal entity or organisation, or falsely stating your affiliation with any individual or organisation to obtain benefits or deceive other parties.
- Interfere with or disrupt the normal use experience of other users on our website, including but not limited to releasing a large number of invalid malicious orders that exhaust our inventory resources, or leaving malicious false reviews that damage the reputation of our products.
If we determine that your behaviour violates any of the above provisions, we have the right to immediately restrict your access to the website, suspend your account, or permanently ban your IP address from accessing our platform, while retaining the right to pursue corresponding legal liability for the losses you cause.
6. Third-Party Links & Services Disclaimer
Our website may contain links to third-party websites or services, including the official pages of our cooperative outdoor community organisations, local Luxembourg tourism trail guide platforms, and authorised payment service providers. These third-party websites and services are independently operated by their respective owners, and we do not control the content, privacy policies or service rules of these external platforms. We do not assume any responsibility for the accuracy, security or legitimacy of any content, products or services provided by these third parties. Your access to and use of these third-party links is entirely at your own risk, and you shall bear corresponding responsibility for all related consequences.
The payment services we support on our platform are all provided by licensed, PCI DSS compliant third-party payment institutions. We do not store your complete sensitive payment card information on our own servers, and we are not liable for any risks related to payment data security that occur within the systems of these third-party payment service providers, as long as we have fulfilled our own security obligations in accordance with the requirements of applicable laws.
7. Disclaimer of Warranties
Our website services are provided on an “as is” and “as available” basis. We do not make any explicit or implied warranties, representations or guarantees that the operation of our website will be uninterrupted, completely error-free, 100% secure, or that the website server will be completely free of computer viruses or other harmful components. We will make every reasonable effort to maintain the stable operation of the platform and correct any discovered system errors as soon as possible, but we cannot promise that the website will never experience temporary service interruptions due to system maintenance, network failure, force majeure events or other circumstances beyond our reasonable control.
To the maximum extent permitted by applicable laws, we expressly disclaim all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights. We will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website services, including but not limited to loss of profits, loss of data, economic losses caused by failed outdoor activities, even if we have been advised of the possibility of such damages in advance.
8. Limitation of Liability
Under no circumstances shall the total aggregate liability of Outdoor Diffusion LUX S.à r.l. for any and all claims arising from your use of our website, products or services exceed the total actual amount you have paid to us for the specific order that gives rise to the claim scenario. This limitation of liability applies regardless of the legal basis of the claim, whether it is based on contract, tort, negligence, strict liability or other legal theories.
Some jurisdictions do not allow the exclusion or limitation of consequential or incidental damages, so part of the above limitation provisions may not fully apply to you, to the extent that such restrictions conflict with the mandatory legal provisions in your jurisdiction of residence.
9. Amendment of Terms
We reserve the right to update and revise these Terms of Service at any time in accordance with the adjustment of our business operations, the requirements of new applicable laws and regulations, or the reasonable feedback of our users. When we make material modifications to these terms, we will publish the revised version on our website with a clearly marked new effective date, and notify you through prominent pop-up prompts on the website or official email before the new terms take effect. Your continued use of our website services after the effective date of the revised terms will be regarded as your full acceptance of the modified new provisions. If you do not agree with the updated terms, you should stop accessing and using our website immediately.
10. Governing Law & Dispute Resolution
These Terms of Service are governed by, and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or relating to these terms, the breach, termination or validity of these provisions, or your use of our website, products and services, shall first be resolved through friendly good faith negotiation between you and our team.
If the dispute cannot be resolved through amicable negotiation within 30 days after one party submits the negotiation request, both parties agree that the competent courts located in Luxembourg City, Grand Duchy of Luxembourg shall have exclusive jurisdiction over all such disputes.
11. Contact Information
If you have any questions, feedback or inquiries regarding any provisions of these Terms of Service, you can contact our team at any time through the following official channels:
- Company Name: Outdoor Diffusion LUX S.à r.l.
- Registered Address: 25, Boulevard F.W. Raiffeisen, L-2411 Luxembourg
- Contact Phone: +352 621 171 491
- Official Service Email: thyrza@outdoordiffusionlux.com
Our professional customer support team, made up of the same local outdoor lovers who curate our product collection, will respond to your inquiries within 2 working days, and work with you to resolve any concerns you may have.